Identify the right subscription
Keep your original order reference and the contact details used to purchase. Send the reference privately to support if you are unsure which subscription is active. Avoid sending passwords or payment-card details in an ordinary message.
Confirm the new term
Review the current published prices and your simultaneous connection needs. Ask whether a change applies to an existing account or a new setup, and how any remaining time is handled. Do not assume an old offer or another domain’s price applies here.
When you decide not to continue
Use the contact form for questions about expiry, an existing renewal arrangement or an order. A free-trial request does not itself create a payment. Check the conditions of any payment or third-party app subscription separately; uninstalling an app is not a universal cancellation method.